After a wonderful time at the Roundtable, we're back at work, planning the Fall RC in Action Cafes and Research Webinars and the Spring RC Intervention Training (see details below). We're happily integrating Lainie Loveless into our team, relishing the expertise she brings from her engineering background (see her bio below). At the same time I can't help but reflect on how great it was to be together at the Roundtable, learning about the relational dynamics of multi-level systems change. Please click here for the presentation that John Paul Stephens and I gave on opening day - Relational Coordination: Past, Present and Future - and click below for presentations by others.

Colleagues have been asking us for tools that could help them systematically diagnose the structures that shape RC, as shown in the Relational Model of Organizational Change, to complement the relational mapping and RC Survey that they are already using. We now have a new tool - the Organizational Structures Assessment Tool - that I've used in a number of workshops, including the Stanford Clinical Effectiveness Leadership Training, the Brandeis Executive MBA for Physician Leaders, and a Danish national leadership training. We will share this new tool in the November RC in Action Cafe - see below!

Many new papers related to relational coordination are coming out - here are several  from last month and this month:

The Changing Nature of Work Relationships, Academy of Management Review, Emily D. Heaphy, Kris Byron, Gary A. Ballinger, Jody Hoffer Gittell, Carrie Leana, David M. Sluss

Contributing from Inside the Outer Circle: The Identity-Based Effects of Noncore Role Incumbents on Relational Coordination and Organizational Climate, Academy of Management Review, Alexander R. Bolinger, Anthony C. Klotz, Keith Leavitt

Unpacking the Structure of Coordination Mechanisms and the Role of Relational Coordination in an Era of Digitally-Mediated Work Processes, Academy of Management Review, Jennifer L. Claggett, Elana Karahanna

Tua Culpa: When an Organization Blames its Partner for Failure in a Shared Task, Academy of Management Review, Brian S. Park, Hyunwoo Park, Rangaraj Ramanujam

Experiential Organizing: Pursuing Relational and Bureaucratic Goals through Symbolically and Experientially Oriented Work, Academy of Management Review, Njoke K.Thomas, Keimei Sugiyama, Kylie C. Rochford, John Paul Stephens, Jason Kanov

To Question or Accept? How Status Differences Influence Responses to New Epistemic Technologies in Knowledge Work, Academy of Management Review, Callen Anthony

Effect of Time Pressure on the Burnout of Home-Visiting Nurses: The Moderating Role of Relational Coordination with Nursing Managers, Japan Journal of Nursing Science, Xiaoyi Cao, Takashi Naruse

Impact of Relational Coordination on Staff and Patient Outcomes in Outpatient Surgical Clinics, Health Care Management Review, Jody Hoffer Gittell, Caroline Logan, Jack Cronenwett,Tina Foster, Richard Freeman, Marjorie Godfrey, Dale Collins Vidal

Impact of Relational Coordination on Nurse Outcomes: Achieving the Quadruple Aim, Journal of Nursing Administration, Donna Havens Sullivan, Jody Hoffer Gittell, Joseph Vasey

The Dual Nature of Adaptive Coordination in Teams: Balancing Demands for Flexibility and Stability, Organizational Psychology Review, Gudela Grote, Michaela Kolbe, Mary J. Waller

Read on to learn more!

Jody Hoffer Gittell, RCRC Director


Newest Member of the RCRC Team - Lainie Loveless

Lainie Loveless joined RCRC as a Research Program Manager in late September, bringing with her over 20 years of experience working with business intelligence, product development and non-profit teams.

Lainie began her career working as an engineer supporting development of communications equipment, automated robotic equipment and consumer electronics products. She progressed to business process analysis, leading teams through successful change management and process improvement initiatives to improve quality, efficacy, efficiency and customer satisfaction. Her interest in quantifying perception and continuous improvement within organizations led her to relational coordination research.

Lainie has advanced training in program management, high performing teams and Lean Six Sigma methodologies. She holds a BS in Industrial Engineering from Pennsylvania State University and an MBA from Boston College.  In her spare time, she actively volunteers in the community, supporting civic engagement and educational programs.  Please welcome Lainie to the RCRC community!

Upcoming Research Webinars and RC in Action Cafes

Weaving the Principles of Relational Coordination

into Inter-Professional Education

October 23, 3:00 pm ET

RC in Action Cafe

Inter-professional education allows learners in the classroom and workplace the opportunity to learn with and from individuals from other professions that impact their work. The principles of relational coordination – shared goals, shared knowledge, mutual respect and frequent, timely, accurate and problem-solving communication - are essential elements of inter-professional collaboration. Join us to learn about our practical experiences weaving these principles into inter-professional education. 

This café will be co-facilitated by Constance Filling (American Academy of Medical Colleges, USA), Erin Blakeney (University of Washington, USA), Janet Steinkamp (Grand Canyon University, USA) and Erik Vestergaard (Absalon University of Applied Sciences, Denmark). We invite RCRC partners to join us for this exciting café!

Upcoming Research Webinars

Research webinars feature RC research at the early, middle, late or completed stage.  All RCRC partners are invited to engage in discussion, provide feedback and gain insight into their own research or practice. Each webinar will have an invited discussant, with RCRC Director Jody Hoffer Gittell serving as the facilitator.

Leveraging Strategic Human Capital to Improve Service Performance: The Role of Coordination Networks among Frontline Employees

Presenters: Bulin Zhang and Helen Liu (Rutgers University, USA)

Discussant: TBD

When: Tuesday, November 13 at 4:00 pm ET


The Impact of Relational Coordination on E-Learning Systems

Presenter: Carmen De Pablos Heredero (King Juan Carlos University, Spain)

Discussant: TBD

When: Thursday, December 13 at 10:00 am ET


Upcoming RC In Action Cafes

We created the RC in Action Cafe to build a learning community among our partners who are working on organizational change. RC Cafes are available for partners who want to lead a discussion about any topic of mutual interest, or to seek advice regarding a challenge they are facing with a specific change initiative. The RC in Action Cafe gives partners a chance to check in with each other every month about themselves and their work and then delve into a particular topic.

Organizational Structures that Support Relational Coordination 

Facilitator: Jody Hoffer Gittell (RCRC, Brandeis University) and Jon Erik Børresen (Alaric and Collaborative Workplace, COWPlace, Norway)  

When: November date TBD at 10:00 am ET


Transforming Health Systems Around the World

Facilitators: Peter Tsasis and Grace Liu (York University, Canada)

When: December 4 at 4:00 pm ET


Partner Updates from the RCRC Community

Partner Updates

Bo Vestergaard of Fair Process, Denmark published a new book called Relational Coordination in Practice – Methods for Better Decisions and Coordination (top left)

Cheryl Miller is now Simulation Education Coordinator, University of South Florida, Center for Advanced Medical Learning and Simulation, USA, after gaining RC expertise at Billings Clinic

Rawaih Falatah is now Assistant Professor at King Saud University, College of Nursing, Saudi Arabia, working to publish her RC findings after completing her PhD at UMass Amherst (top center)

Rajesh Sampath of Brandeis University, USA was interviewed on race, gender, sexuality and emerging diversity in comparative contexts after helping us to host the RCRC Roundtable - view the interview here

Welcome to Our Newest Partners

New Organizational Partners

National Health Service, North Cumbria, Cumbria Learning and Improvement Collaborative, UK

U.S. Department of Veterans Affairs, Health Services Research and Development, USA

New Faculty and Student Partners

Barry Zuckerman, Boston University School of Medicine/Boston Medical Center, USA (top right)

Reut Livne-Tarandach, University of Oregon, USA (center left)

Rie Mandrup Poulsen, Team Working Life, Denmark

Jonathan Scaccia, Community Psychologist and Evaluator, USA (center)

Alankrita Pandey, Eastern Michigan University, USA (center right)

Helen Ovsepyan, UCLA Fielding School of Public Health, USA (bottom left)

Robert Skovsholt, UCN act2learn, Denmark (bottom center)

Berit Møller, UCN act2learn, Denmark (bottom right)

Have an update to share with the RCRC community? Email Tanya Allain at

Upcoming Events

Suffolk University's 11th Annual Public Performance Conference 

October 18 and 19, 2018


The goal of this conference is to examine and discuss performance management research and models for the adoption and implementation of compelling practices in the public sector. This year's conference is co-sponsored by the American Society for Public Administration's Section on Public Performance and Management.

2019 POS Research Conference

June 5 and 6, 2019

This conference is designed to share and advance empirical and theoretical research in the field of Positive Organizational Scholarship (POS). This biennial gathering of scholars promotes research that inspires and enables leaders to build high-performing organizations that bring out the best in people.The 2019 POS Research Conference will take place on June 5-6, 2019 in Ann Arbor, MI and is presented by the Center for Positive Organizations at the University of Michigan's Stephen M. Ross School of Business. 

Call for Abstracts

The 2019 conference program includes a series of 12 research tracks and a visual presentation session, each featuring multiple research papers. Scholars are invited to submit a 1-2 page, single-spaced structured abstract of an empirical or theoretical research project for potential presentation at the conference.

Submissions close: December 14, 2018 at 11:59 p.m. EST


Call for Nominations: 2019 Outstanding Published Published Article Award 

At the conference, the Michigan Ross Center for Positive Organizations will present the 2019 Award for Outstanding Published Article, which recognizes research in Positive Organizational Scholarship. The recipient will be invited to present the award-winning research at the conference. 

Nominations close: January 11, 2019 at 11:59 p.m. EST


Next RC Intervention Training

April 12 and 13, 2019 (tentative)

Led by Marjorie Godfrey (The Dartmouth Institute Microsystem Academy) and Jody Hoffer Gittell (RCRC, Brandeis University), this popular workshop will be offered at Brandeis University next spring.  This workshop is hands-on and highly practical, preparing you to use the Relational Coordination Survey to support relational interventions and to use the Organizational Structures Assessment Tool to support structural interventions, in change efforts spanning from small teams to departments to organizations to cross-organizational networks. The workshop starts Friday at 1:00 pm and ends Saturday at 4:00 pm. Registration will open soon. Discounts will be offered to student partners, and to organizations that wish to send more than one participant.

Have an event to share with the RCRC community?  Email Tanya Allain at